They ask. We answer.

It is important to us that our customers are fully informed as part of the cooperation

and feel in good hands.

Below, our experienced team answers some of the questions most frequently asked by our customers.

Take a look at the information below.

If you have a question that is not listed, do not hesitate to contact us.

Our support team is available 24/7.

User Guide

What is Trading View ?

Tradingview is a free charting platform where traders&investors can view financial charts and use a variety of tools to spot opportunities in any stock, forex, crypto, futures and commodities market. TradingView users can connect most brokers to trade directly on the platform and seize opportunities as they are displayed in real-time from their charts. This is the great platform on which we host our Global Whale indicators. You can create a free account on TradingView and get instant access to our products from your indicators folder.
How do I find my Tradingview (ID) username?

You can just look at the top left corner and click the 3 bar icon. There you will find your username/ID.
How do I get access to the package ?

1. ) As soon as you have purchased a package and provided your Tradingview ID name, we can activate the indicators immediately. 2. ) If you have entered an incorrect Tradingview ID name or no ID name, we will contact you via email.
Do I have to buy TradingView to use it ?

You don't need to buy TradingView, our product works with 100% functionality on TradingView basic plan ( free ).
Why am I still unable to access the indicators?

Make sure the username you used to connect your TradingView account when purchasing the indicator is correct. If this is the case, refresh your browser/app and then check your indicators menu again on TradingView. If you just created a TradingView account when registering with GlobalWhale, it may take 10-30 minutes for it to be listed in the TradingView user base index. Please wait and then try to refresh the page again.
How long does it take to get access after purchase?

After purchasing, please check your confirmation email. If you entered your TradingView username correctly upon purchase, it will appear in your TradingView account under "Invited Indicators" within 5-15 minutes after updating your browser/app. If you are having problems please reply to your confirmation email with your TradingView username and contact live chat, our support team will ensure you get back to you within 1-2 hours have access.
Is this suitable for beginners?

1.) You don't need much experience to understand the signals and functions of GlobalWhale indicators. 2.) However, trading can be difficult and it takes time to learn, some get it quicker, some don't. Regardless of the indicators on your charts. If you are new to trading / technical analysis in general, we recommend you start by trading the somewhat risk-free SPOT and learning how to manage risk, until you familiarize yourself with how everything works to build some confidence in trading.
What markets and timeframes do the indicators work with?

GlobalWhale indicator works on any international market including stocks, indices, forex, futures and commodities on almost all timeframes including 5m, 15m, 30m, 1H, 4H, 1T, 1W etc. You can use our tools for Scalping, swing trading, or even use it for SPOT trading.
How accurate and reliable are the signals?

We offer two packages (SCALP & SWING) with the ability to customize it to suit your trading style and to help users get accurate and optimized signals for their trading style. When properly optimized using our various optimization methods, signals can become much more effective and accurate. With a high degree of customization, there is no specific win rate or percentage accuracy to mention. Their intended use should not be followed COMPLETELY BLINDLY and we encourage users to use them as part of their discretionary analysis to make your trading safer.
When is a signal confirmed?

A signal is not confirmed until the candle is closed. This means that a signal might appear on your chart but will not be confirmed until that candle has closed and the next candle has started.
Can I use GlobalWhale indicators on MetaTrader (MT4) or Thinkorswim ?

Our product works on Tradingview (a free web-based charting platform) and you can trade real-time based on these charts on any platform, however you cannot directly trade the indicators on MT4, MT5 or Thinkorswim charts see.
Is there a trial version?

We have a 24-hour money-back guarantee so you can try our premium indicators risk-free.
How do I pause my subscription?

If you need to pause trading but don't want to cancel GlobalWhale altogether, you can pause your subscription at any time by contacting us directly via "Live Chat" on our website or by email, we usually respond within minutes. You will not have access to the indicators on TradingView until you continue your subscription. Your original billing date will still apply to your subscription, so if you continue your subscription you will be credited for the paused days.
How do I reactivate my subscription?

After your market break, you can reactivate your subscription at any time by contacting us directly via "Live Chat" or by email on our website, we usually reply within a few minutes.< /p> If you do not have access to the indicators on TradingView within 1 hour after reactivation, please contact support via live chat. Your original billing date will still apply to your subscription, so if you continue your subscription, you will be credited for the paused days.
How do I cancel?

You can cancel your subscription at any time by clicking on "Manage Account" on Our website or simply by writing to support@Contact GlobalWhale.de and we will assist you within 2 hours. Once your subscription is cancelled, you will have access to the plan you purchased for the remainder of the time. Cancel within 24 hours of purchase and get your money back (minus transaction/processing fees for crypto payments).